We want customers to receive their Sparkle by Anne purchases in the condition and specification represented on our website.
Customers should inspect their order promptly upon receipt and notify us as soon as possible if there is a problem with the item or order.
Damaged, Defective, Incorrect, or Missing Items
Please contact us within seven (7) calendar days from the date of delivery if you receive an item that is:
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Damaged upon delivery;
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Defective;
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Different from the item ordered;
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Missing from your order; or
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Materially different from the description or specification displayed on our website.
Requests submitted after the seven-day reporting period may still be reviewed based on the circumstances, the nature of the issue, and any rights or remedies available under applicable Philippine law.
To help us evaluate and resolve the concern, please provide:
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Your order number;
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The name of the affected product;
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A clear description of the issue;
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Clear photographs or videos showing the product, its condition, and the packaging; and
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Any other information reasonably requested to verify the claim.
Return and Exchange Conditions
To be eligible for a return or exchange, the product should generally be:
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Unused, unworn, unwashed, and unaltered;
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In its original condition;
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Complete with its original packaging, tags, accessories, certificates, and inclusions; and
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Accompanied by valid proof of purchase.
Items returned without prior authorization may not be accepted or processed. Customers should contact us first and wait for return instructions before sending an item.
Sparkle by Anne reserves the right to reasonably inspect and evaluate a returned product before approving an exchange or refund.
Change of Mind
Returns or exchanges requested solely because of a change of mind may be subject to Sparkle by Anne’s applicable return conditions and the nature and condition of the product.
Approval of a change-of-mind request is not automatic and will be evaluated on a case-by-case basis, subject to applicable Philippine law.
For hygiene, customization, or product-integrity reasons, certain items may not be eligible for change-of-mind returns once used, worn, altered, personalized, resized, or otherwise rendered unsuitable for resale.
Items That May Not Be Eligible for Change-of-Mind Returns
Subject to applicable consumer protection laws, the following may not be eligible for a return or exchange based solely on change of mind:
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Used, worn, damaged, altered, or improperly handled items;
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Personalized, engraved, resized, or custom-made products;
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Items returned without their original packaging, tags, accessories, certificates, or inclusions;
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Items marked as final sale or non-returnable before purchase;
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Earrings or other items subject to hygiene considerations once opened, tried on, or worn; and
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Items damaged through misuse, accident, improper care, unauthorized repair, or normal wear and tear.
These limitations do not apply when an item is defective, damaged upon delivery, incorrect, or otherwise covered by a right or remedy under applicable Philippine law.
Return Shipping
Customers must follow the return instructions provided by Sparkle by Anne. Products should be securely packed to avoid damage while in transit.
If the return results from an incorrect, damaged, defective, or otherwise non-conforming product for which Sparkle by Anne is responsible, reasonable return-shipping arrangements or costs will be handled as required by applicable law.
For an approved change-of-mind return or exchange, the customer may be responsible for return and replacement shipping charges.
Refunds
Once a return or refund request has been approved, refunds will generally be processed through the original payment method whenever practicable.
The amount refunded will depend on the approved resolution and the circumstances of the request. Sparkle by Anne will notify the customer once the refund has been initiated.
Processing and posting times may vary depending on the payment provider, bank, card issuer, or financial institution. Delays caused by these independent processing periods may be outside our reasonable control.
Shipping charges may be non-refundable except where the return results from an error, defective product, or other circumstance for which the seller is responsible.
Exchanges
Approved exchanges are subject to product availability.
If the requested replacement is unavailable, Sparkle by Anne may offer another appropriate remedy, such as an alternative product, store credit, or refund, depending on the circumstances and applicable law.
Any price difference and additional shipping charge for a voluntary exchange may be payable by the customer.
Order Cancellations
Customers who wish to cancel an order should contact us immediately.
Cancellation is not guaranteed once an order has been confirmed, prepared, personalized, handed to the courier, or shipped. If cancellation is approved after payment, any refund will be processed according to this policy and the applicable payment provider’s processing periods.
Sparkle by Anne may also cancel an order due to product unavailability, payment verification issues, incorrect information, suspected fraud, or other reasonable security or compliance concerns. If payment has already been collected for an order we cannot fulfill, the appropriate refund will be processed.
How to Submit a Request
Return, exchange, or refund requests may be submitted through the customer service details published on our Contact Uspage.
Please include all required order information, photographs, videos, and supporting details. We may contact you if additional information is needed to evaluate the request.
Submitting a request does not automatically guarantee approval. Each request will be reviewed based on the facts, the product’s condition, this policy, and applicable Philippine law.
Consumer Rights
Nothing in this policy is intended to limit, exclude, or waive any consumer right or remedy available under applicable Philippine law.
Business Operator
Legal Business Name: PureGrind Ventures Inc.
Brand / Store Name: Sparkle by Anne
SEC Registration No.: 2025100223479-03
Business Address: Block 9, Lot 13, Phase 2, Sector 1, Northville Subdivision, Boloc-boloc, Sibulan, Negros Oriental, Philippines
Sparkle by Anne is owned and operated by PureGrind Ventures Inc.