Sparkle by Anne is committed to addressing customer concerns promptly, fairly, and in accordance with our policies and applicable Philippine law.
We encourage customers to contact us directly if they experience a problem involving an order, product, payment, delivery, return, refund, or other transaction.
Step 1 — Contact Customer Service
Submit your complaint using the contact details published on our Contact Us page.
Please provide the following information:
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Your full name;
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Order number;
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Email address and mobile number;
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A clear description of the concern;
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Your preferred resolution, where applicable; and
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Supporting photographs, videos, receipts, screenshots, correspondence, or other relevant information.
Providing complete information will help us review and respond to your concern more efficiently.
Step 2 — Acknowledgment and Review
Our customer service team will acknowledge and review the complaint and may request additional information, documents, or clarification when reasonably necessary.
We will make reasonable efforts to acknowledge customer complaints within two (2) business days and provide an initial response or status update within seven (7) business days after receiving the complete information needed to review the concern.
More complex cases may require additional time. If this happens, we will make reasonable efforts to inform the customer of the status and any additional steps required.
Step 3 — Proposed Resolution
Depending on the circumstances, supporting information, applicable store policies, and Philippine law, the proposed resolution may include:
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Clarification or customer assistance;
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Order correction;
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Repair, where appropriate;
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Replacement;
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Exchange;
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Partial or full refund;
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Store credit, when accepted by the customer; or
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Another appropriate remedy.
Any replacement, exchange, return, or refund will be subject to the applicable provisions of our Return, Exchange and Refund Policy and any rights or remedies available under Philippine law.
Step 4 — Further Review
If the customer is not satisfied with the initial response, the customer may request a further review by replying through the same communication channel and explaining why the proposed resolution does not adequately address the concern.
Where possible, the complaint should include any additional documents or information relevant to the requested review.
Unresolved Complaints
If the matter cannot be resolved directly, the customer may pursue the remedies available under applicable Philippine law or raise the matter with the appropriate government or regulatory authority, including the Department of Trade and Industry, where applicable.
Nothing in this complaint and dispute-resolution procedure limits or prevents a consumer from exercising any right or remedy available under applicable Philippine law.
Contact Information
Customer complaints may be submitted through:
Sparkle by Anne
Owned and operated by PureGrind Ventures Inc.
Email: annelyncaparoso11@gmail.com
Mobile and WhatsApp: 0966 236 3197
Customer Service Days: Monday to Saturday
When submitting a complaint, please use the subject line “Customer Complaint – Order [Order Number]” whenever possible.
Business Information
Legal Business Name: PureGrind Ventures Inc.
Brand / Store Name: Sparkle by Anne
SEC Registration No.: 2025100223479-03
Business Address: Block 9, Lot 13, Phase 2, Sector 1, Northville Subdivision, Boloc-boloc, Sibulan, Negros Oriental, Philippines
All transactions made through this website are transactions with PureGrind Ventures Inc., operating under the brand Sparkle by Anne.